All Collections
Getting Started With PDS
Access and tech support
How do I troubleshoot audio or video playback problems during webinars or courses?
How do I troubleshoot audio or video playback problems during webinars or courses?
Updated over a week ago

Please check these possible reasons why you are experiencing issues.

  1. Make sure your internet is as fast as possible so you can have an uninterrupted learning experience!

  2. If the video is taking too long to load, it is time to hit refresh!

  3. Cookies, which are outdated bits of information can prevent you from accessing the content. Remove them!

  4. Google Chrome is the ideal browser that works best with our content, so give it a try!

  5. Ensure your browser and software are up to date.

Did this answer your question?